This is in relation to what you have set within the Template Content under ‘From;

If you have selected ‘Use email address of’, you can choose to send from the connected user or a member of the recruiting team. The connected user refers to who is sending the email from the system, with recruiting team referring to who you’ve specified under ‘Team Members’ on the job requisition for the vacancy – ensure this is checked if one of these options applies;

If you have ‘Use alternate Email Address’ selected, this will mask the email address with what you enter here. Ensure this is entered correctly.

If you are seeing the domain ‘’ when sending an email, this is normal system behaviour as it is expected. Please see our Technical Requirements page on the Service Centre for more information.