The formatting of text within a Communication Template can sometimes be a tricky one – the first thing we suggest is that if you are copying and pasting text from a document into TalentLink, to strip the formatting of the text by copying this into a program such as Wordpad or Notepad, which will take out the formatting, and then format this text using the formatting options available within TalentLink.

What you need to bear in mind is that, the box where you are entering your text for your email template is a piece of formatting software which sits within TalentLink which allows you to format text and also allows you to enter HTML code.

If you are copying and pasting text from, for example, a website, the text can sometimes contain hidden HTML coding which sits behind the text. The HTML coding from the source, may not be compatible with the HTML format of the formatting tool within TalentLink, which is why sometimes you may see discrepancies – for example, fonts being different sizes, line spaces being different etc.

Ideally, if you are creating templates, you should type the content directly into the template and format the text using the formatter available. However, we do understand that sometimes this can be unpractical, which is why we suggest using Wordpad or Notepad.

If you are finding problems with formatting, enter the information directly into the textbook and format this afterwards and test your emails – you will then see how this will appear to an end user.